OPTIMIZING THE PROCESSES OR METHODS USED TO DO WORK IS ESSENTIAL IF A COMPANY IS TO HAVE ROBUST PERFORMANCE.

"Every day your business environment changes. Whether it is a change in a market, a regulation, the competition, or a customer need, processes are very often where adjustments are made. Making change to a process is usually not much of an issue. However, issues can arise from a change when it impacts other associated processes.

Many of our clients who have experienced the repercussions of a change have asked, how can these problems be avoided in the future? The short answer has two parts. The first part is to raise the awareness among the management team to consider the implications of change. The other part is to have the basic tools available to find where impacts might occur. Process maps are the major tool companies use to look for potential impacts.

Rock River Solutions offers the following services to ensure that process improvement occurs without undue complications.

• Map current processes in your delivery pipeline from order receipt through to payment
• Conduct sessions with management and staff to pin-point and resolve existing problems
• Identify and document quick-hit opportunities for operational improvement as well as longer-term opportunities
• Facilitate creation of desired state process map that the company can follow to improve throughput and new system implementation
• Assess corporate culture for barriers for collaboration